Safety Remains Our Top Priority.

July 8, 2020

To Our Valued Customers,

We remain committed to preventing and slowing the spread of COVID-19 while continuing to serve as an essential service in our communities.

As states, businesses and communities across our operating markets implement re-opening plans, we maintain our focus on keeping all associates safe and leading the industry in our safety and well-being standards; always aiming to proactively meet and exceed guidelines from the Centers for Disease Control, World Health Organization, state and local authorities.

We take our responsibility to provide a safe environment seriously and hope our measured approach offers you the options to shop comfortably in the ways you prefer.


COVID-19 Task Force:

Our COVID-19 Task Force, comprised of cross-functional leaders and the company’s Medical Director continues to meet daily to analyze, implement, refine and improve all COVID-19 related information, operations, requirements, and procedures.

We remain relentlessly committed to slowing and preventing the spread of COVID-19 and will continue doing everything in our power to protect our associates and customers.

We will continue doing everything possible to provide a safe and welcoming environment for you, our valued customers.

We are fiercely committed to preventing and slowing the spread of COVID-19 while continuing to provide an essential service in our communities, and we are grateful for the continued opportunity to serve you with the medical cannabis products you rely on.



Face coverings are required in all locations. Our associates are required to wear face coverings, and now we are asking that our valued customers and patients do so too.

This requirement does not apply to individuals who are unable to wear a face-covering due to a medical condition. We are happy to accommodate our patients who cannot wear a mask with “minimal touch” transactions supported by Reserve Ahead, Curbside Pickup (where available) and other options to safely access the cannabis medicine you rely on. If you are not sure what options are available in your area, please check your location page on our website to learn more. Our Customer Care team is also available to help accommodate your needs.


Across all locations, we will continue the following practices to ensure the safest environment possible:

Minimal-Touch Transactions

We encourage customers to visit our website to order ahead and use curbside and delivery service where available. In locations where we do not offer curbside or delivery, we will continue adhering to our comprehensive safety standards with the intention of creating a safe and welcoming environment.


We encourage customers to take advantage of CanPay to minimize cash handling. With the CanPay Debit Payment App, you can stop using cash start paying with debit! Learn more and get started by visiting:

Cash Transactions

Associates are trained to wash hands, change gloves and sanitize the area after every transaction.

In-Store ATMs

Our in-store ATM machines are sanitized throughout the day.

Face Coverings

All associates across all Operations are required to wear masks at all times.

Face Coverings & PPE in Stores

All associates and customers are required to wear face coverings in all locations. We provide masks for customers who do not have them and have placed hand sanitizer throughout our stores for your use.


Including masks, gloves, hand sanitizer and disinfectants are fully stocked across all locations and associates adhere to strict guidelines for consistent use.

Health Checks

All associates participate in onsite temperature checks before starting a shift and are educated on best practices for self-monitoring.

Social Distancing

We are maintaining our standard of 6 ft. social distancing, and continuously monitor the number of customers in stores for safety and proper spacing.

Increased Cleanings

We have increased deep cleaning and sanitation routines, with any shared surfaces sanitized hourly.

Plexiglass Barriers

have been installed at all checkout and register areas and are sanitized regularly.


We have placed signage and decals across all locations, a constant reminder for the need for 6 feet.

Auditing our Measures

We have been and will continue to conduct audits in all locations to ensure our policies and safety measures are being put into place correctly and consistently.


Due to local ordinances, masks are now required at certain locations.

June 25, 2020

To Our Valued Customers,

The safety of our associates and customers is our priority.

Due to local ordinances masks are now required at the following locations:
  • Boynton Beach
  • Brandon
  • Deerfield
  • Delray
  • Gainesville
  • Key West
  • Largo
  • Miami Beach
  • Miami Dade
  • New Port Richey
  • Palm Beach
  • Ocala
  • Orlando
  • St. Petersburg
  • Summerfield
  • Tallahassee
  • Tampa (Fowler)
  • South Tampa
  • West Palm Beach

If you do not have a mask, an associate will offer you one. For the continued wellness of our associates and customers, only patients and those assisting patients with limitations will be permitted in the store. We kindly ask all others to wait outside.

Please review the following before entering:
  • Wear a mask or cloth face covering while in store
  • Use hand sanitizer upon check-in
  • Maintain 6 feet social distancing while in store
  • Be aware of the floor decals to help with social distancing

We remain committed to preventing and slowing the spread of COVID-19 while continuing to serve as an essential service in our communities. Thank you for helping us maintain a safe environment!

Your well-being continues to be our mission.

April 3, 2020

To Our Valued Customers,

We remain committed to preventing and slowing the spread of COVID-19 while continuing to serve as an essential service in our communities. Your well-being is not only our priority, it is our mission. We want you to feel as safe as possible and to know that the health of our customers, employees and communities is our top priority.

Our employees have been informed and trained on all the safety guidelines from the Centers for Disease Control, the World Health Organization and state health authorities for daily sanitization protocols and social distancing to minimize close contact between you and anyone in our stores. All of our employees are aware and understand our COVID-19 safety policies and we have a dedicated Task Force that monitors and oversees our proactive efforts to prevent, protect and prepare you and our employees.

What we are doing for you and our employees:
  • Continuing to educate all associates on how to slow the spread of Coronavirus
  • Providing all frontline employees with personal protective equipment (PPE), including masks
  • Enforcing social distancing in stores and throughout all facilities
  • Making every effort to transition to “minimal touch” transactions and interactions in all locations
  • Conducting nightly deep cleaning of all facilities and stores, in addition to continuous sanitization
  • Ensuring frequent and thorough hand washing by all associates
  • Requiring employees who do not feel well to stay home

We are committed to providing uninterrupted access to the products you rely on, while also minimizing contact through social distancing, and encouraging Reserve Ahead. We appreciate your support and patience as we continue to use these new practices – we hope you do not experience longer wait times or inconveniences of any kind, but in the event you do, we thank you for understanding as we all adjust to a new normal.

We will continue to monitor the situation community by community and store by store. It is our intent to remain transparent and will update our website and social media as we learn more. We will do our best to update you quickly about any changes to hours or offerings in the store nearest you.

I can’t express enough how much we appreciate all of our employees who are serving our customers and communities. We are supporting them in many different ways and encourage them in their decisions to take time off and stay home if they feel unwell. Please accept my most sincere gratitude to our customers and to all of our employees who continue to serve our communities with compassion and integrity during these trying times.

We are all in this together,

Beau Wrigley
Chairman & CEO

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