Surterra Refer-A-Friend Terms and Conditions

Last updated: November 20, 2018

Welcome to the terms and conditions for the Refer-A-Friend Referral Program (the “Program”), offered to you by Surterra Holdings, Inc., a Delaware Corporation (“Surterra”). By referring a friend, or otherwise participating in the Program, the referring customer and referred friend agree to be bound by these terms and conditions, Surterra’s Terms of Service (the “Terms of Service”), and the Surterra Privacy Policy (the “Privacy Policy”). The Terms of Use and Privacy Policy are available at https://www.surterra.com/terms-of-service/ and https://www.surterra.com/privacy-policy/, respectively.

As a reminder, our product is for qualified patients and we request that you only refer friends or colleagues that are also qualified patients and can purchase products from Surterra.

Program Participation and Eligibility

Users (purchasers and non-purchasers) who initiate a referral for a friend on surterra.com, also referred to as Surterra web site, are defined as “Referrers.” Friends who purchase eligible products from Surterra as referrals are defined as “Referees.” The Referrer and the Referee cannot be the same person (for example, using a different email address). Surterra reserves the sole discretion to determine if the Referee and Referrer are the same. Further, eligibility is limited to individuals only. Surterra’s Refer-a-Friend Program cannot be used by businesses or corporations for affiliate lead generation as determined in Surterra’s sole discretion.

BY PARTICIPATING IN THE PROGRAM, YOU REPRESENT, WARRANT, AND COVENANT THAT YOU ARE NOT A QUALIFIED PHYSCIAN, AS SUCH TERM IS DEFINED BY SECTION 381.986(1)(M), FLORIDA STATUTES, NOR WILL YOU BECOME A QUALIFIED PHYSCIAN PRIOR TO TERMINATING YOUR USE OF THE PROGRAM.

Qualified Referral

A Qualified Referral is defined as a purchase made at a Surterra store by a Referee who is a new customer (purchasing for personal use) who makes a purchase within 30 days after being referred through the Referrer’s link to the Surterra web site. Additionally a sale will only be valid if: 1) the purchaser pays for the purchase with a valid payment method; 2) purchaser received all goods ordered with Surterra; 3) has not canceled the order or received a refund within 14 days after the original purchase date; and 4) Referee is legally qualified to purchase Surterra products as defined by the laws of the Referee’s resident state and not a retailer or reseller. You are limited to one Qualified Referral for each Referee; in other words, additional/repeat purchases made by a Referee are not counted as additional Qualified Referrals.

Referral Rewards

For each eligible Referee referred by an eligible Referrer, the Referee will receive $75 off a purchase of $150 or more. A Referrer will receive $25 towards a purchase of $150 or more when a Referee makes a qualified purchase for the first time.

Surterra reserves the right to change the Program Terms and Conditions, and modify, extend, or cancel this Program at any time, without further notice, at its sole discretion. There are no adjustments on previous purchases. The rewards set forth above are the sole rewards available in connection with the Program, and no other credit will be provided. Not valid for cash or cash equivalent. The Referrer’s and Referee’s reward cannot be combined with other offers or discounts.

Eligible Referrers

To be eligible to make referrals, you must be an existing patient with Surterra.

Participation in the Program is prohibited where void by applicable law or regulation. The Program is only available through surterra.com.

If your account is suspended, terminated, or you cancel your account with Surterra, you are no longer eligible to participate in the Program. Upon cancellation with Surterra, your account will be inactive and you may not make referrals. You cannot redeem a referral credit for referring yourself. You may only participate in the program at a Surterra store.

You may only participate in the Program with one account. Referees must activate a new account within fifteen (15) days of the referral being made, or the referral will expire and neither Referrer nor Referee will receive its respective reward. You agree to let your Referees know that you are the Referrer and that you will receive $25 off a purchase of $150 or more if your Referee purchases products from Surterra.

Eligible Referees

To be eligible to receive a reward as a Referee, you must:

  • Provide us with a valid email address;
  • Agree to our Terms of Use and these Program Terms and Conditions;
  • Be an eligible patient for Surterra products; and
  • Be an individual person and of the age of majority in the state/province or jurisdiction where you are resident at the time of participation (Companies and employees of Surterra or their subsidiaries, affiliates or promotional agencies, including immediate family and household members, are not eligible to earn credit for referrals).

You cannot receive rewards for referring yourself. You will not receive any reward if your referrals are rejected or are not received for any reason, or if you fail to comply with any of the terms of the Program.

Reward Redemption

Surterra will only apply the rewards to an eligible Referee. Rewards are non-transferable, non-assignable, and cannot be redeemed or exchanged for cash, credit, or other merchandise.

Reward Issuance Expiration

If further action is required for reward issuance, you must successfully complete the additional action within thirty (30) days from initial notification of the request for further action, otherwise you will forfeit the pending reward.

Additional Terms and Conditions

Tax: You are responsible for any and all tax liabilities associated with your participation in the Program and receipt of rewards.

Limited Time Offer: Surterra reserves the right to terminate and/or modify this offer at any time without prior notice.

Mark Ownership: You explicitly agree not to adopt or use in any manner any trademarks, service marks, tradenames, and/or URLs that are the same or confusingly similar to, or are combined with, those of Surterra. You further agree that You and Your agent(s) will not to create or design Your Web site(s) or any other Website(s) that You or your agent(s) operate, explicitly or implied, in a manner which leads persons to believe that You or Your agent(s) are Surterra or any other affiliate of Surterra.

Void Where Prohibited: This Program is void where prohibited by law.

Spam, unsolicited commercial email, or any form of illegal means of communication is illegal, prohibited, and will be grounds for termination of your account and participation in this Program. Fraudulent or unethical means of communication such as using bots, fictitious identities, fake emails, or scripts is also prohibited and will result in similar actions by us with respect to terminating your account and participation in the Program. Additional terms, conditions, and other restrictions may apply.

By participating in this Program, you agree to release and hold harmless us and our affiliates, as the operator of the Program for us and their affiliates and subsidiaries, directors, officers, employees, consultants, and agents, and any other entity associated with marketing this program (collectively, the “Released Parties”) from any and all claims or damages arising out of, or in connection with the Program.

You further agree that the Program and credits are provided “AS IS WHERE IS.” THERE ARE NO REPRESENTATIONS OR WARRANTIES INCLUDING BUT NOT LIMITED TO STATUTORY WARRANTIES AND CONDITIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, THIRD PARTIES RIGHTS, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS OR LOST SAVINGS, EVEN IF ONE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.