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Delivery

Who can accept a delivery order?

The MMUR cardholder or MMUR caregiver must be available to accept the delivery at your scheduled time.

How do I cancel my order?

Contact customer care using on site chat, email (wellness@surterra.com) or phone (850) 391-5455 and request to cancel your order.

When will delivery be available in my area?

Delivery is only available in select areas. Join our mailing list to be the first to know when we expand our delivery services.

How do I know when to expect my delivery?

When checking out you will pick a delivery window and then on the day of the delivery you will receive an email and text message with an estimate of when your delivery will arrive.

Can I call in a delivery order?

All delivery orders need to be placed on surterra.com.

How do I pay for delivery?

We only accept cash or CanPay for delivery orders.

Can I modify my delivery order after its placed?

No, you will need to cancel your order and create a new one.

How do I reschedule my delivery?

Delivery rescheduling is currently unavailable. Please cancel your order and place a new one for the day and time you would like.

What COVID-19 precautions are you taking on delivery orders?

Safety is our top priority. Our mobile guides are required to wear PPE while on duty and to keep interactions with customers to a minimum.

Can I change my delivery address after an order is placed?

No, you will need to cancel your order and create a new one.

What happens if I am unavailable to accept my delivery order?

If for any reason you are not available to receive your order and our team is unable to reach you, the order will be canceled. Please note that excessive delivery cancellations can impact the availability of delivery for future orders.

What happens if an item I ordered becomes unavailable?

We do our best to avoid situations like this, but should it occur, a member of our delivery team will contact you and attempt to substitute the item on the order.

Are there any fees or restrictions on delivery orders?

There is a $25 fee for delivery. Orders of $150 or more (after discounts) qualify for free delivery.

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Absolutely a great dispensary. Team is always ready with a smile and patient to a fault with MMUR questions. This dispensary goes above and beyond in customer service and is always open to any issues you might have before or after product purchase. ...Between the rewards points you accumulate and the regular sales they have across all product lines, you will not go broke or sacrifice quality. ...Surterra should be a regular stop. And the Coral Reefer line is AMAZING!

GOOGLE

Sara F.

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Very friendly staff! They go above and beyond to make you feel welcome. The team is very knowledgeable about all products and very helpful to find the right thing for you. Clean space and quick service.

GOOGLE

MAYME M.

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Surterra is, by far, the best dispensary out of the 5 in my neighborhood. I need a high THC for pain relief, etc. and Surterra generally has some 30%+.  Their discounts and rewards program are the best in the area.  The budtenders and support staff are awesome.

SURTERRA.COM

Glenna C.

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Surterra has the best pre-rolls in my area of multiple dispensaries to choose from. They're not too tight & burn great. This is the place to get your pre-rolls folks!

SURTERRA.COM

Sherry M.

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The customer service and products I received are top notch. As a new patient they've taken the time to answer all my questions and ensure that I completely understand, not just make the sale and rush me out the door like other places. The daily sales and special discount offers make things very affordable...the attention I receive from the customer service reps will keep me coming back.

SURTERRA.COM

Tony c.

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This is my absolute favorite dispensary. Daily deals, amazing customer service, and phenomenal products. Surterra has been coming out swinging with the recent new flower strains! They are by far the most efficient/fastest dispensary I've ever been to. 12/10, highly recommend.

Google

Amanda R.