IMPORTANT: All information contained on this website is for educational purposes only. None of this information should be construed as medical or treatment advice for any specific person or condition. Cannabis has not been analyzed or approved by the FDA, and there is limited information on the side effects of using cannabis as a medication. You should always consult a licensed physician in all matters related to your health.
Downloading app does not opt you into loyalty, you must sign up via the form below.
Order your favorite products, watch your Loyalty Rewards points stack up, and easily cash them in when you’re ready.
*Android phones cannot shop from the app due to Android policy.
Push notifications must remain active until 2/1/23 to qualify for sweepstakes contest. Limit one free product and one contest entry per customer. MMUR profile must allow for ROA and dispensation to qualify. Product availability will vary, please check your local store’s online menu for updates. While supplies last. See official rules.
Sign up today to earn points that turn into discounts just for shopping with us.
You acquire points just by shopping! You will earn one (1) reward point per dollar spent on qualifying goods purchased from Surterra Wellness’ retail stores (whether purchased in-store or online from Surterra Wellness’ website). Taxes and fees, including, without limitation, shipping, handling, and delivery fees are excluded and ineligible for use in calculating reward points.
Points expire on a rolling 3 month period from acquiring. Any point that is not redeemed will be removed from the wallet after 3 months.
Your discount will expire if your balance drops below 500 points due to 3 month old points expiring.
Yes! The loyalty discount can be stacked with other daily promotions designated as stackable by Surterra Wellness.
You can only use 1 loyalty discount per order. Once you use the discount, another one will populate if you are over the threshold.
No, you do not get any points for past purchases. Once you opt-in to loyalty, you will earn points for all purchases after opting in.
Click the wallet link that was provided in your welcome email. The home page will have your total points balance and show how many points are needed to reach your discount.
Points can take up to a few days to show up in your wallet.
You can save your wallet link to your home screen! Open your wallet link on your phone. Click on the menu button (Chrome on Android) or the share button (Safari on iOS) and chose “Add to home screen”.
You can always check your wallet and see what your point total is. Once it hits 500, you are ready to start redeeming. Additionally, we will send you an email once the threshold is hit as a reminder in case you are not checking your wallet frequently.
When you are ready to redeem a discount, you simply hit the open button. When you are in store, please show the guide the screen with the button that says, “Redeem in-store.” Once the guide has seen your coupon, please hit Redeem in-store. The discount is applied, and the guide will update the discount code on your order.
You cannot redeem your discount online; it must be applied at the register.
Yes, you can. Once you place your delivery order, you will need to contact customer care to ensure the discount is added to your order. Please call 850-391-5455.
No, once you hit 500 points, you will be able to use the discount on your next purchase. It can take up to a few days for points to be reflected in your wallet.
If you received any recent emails from us on your point totals, your wallet link will be included. Otherwise you can always call or email Customer Care (850-391-5455 or email@example.com) and they can provide you the link.
Loyalty points can take up to a few days to show. If you do not see your points after a few days, please call our Customer Care Center for assistance at 850-391-5455.
Yes, you can opt-out of communications post-loyalty signup. You must opt-in upon signup for us to send you your wallet link. Post signup you are free to opt-out, but you will miss out on promotions, new products, and loyalty updates.
You do not need a smart phone to be part of the loyalty program. You can sign up on a desktop, or call customer care to fill out the form for you.
Absolutely a great dispensary. Team is always ready with a smile and patient to a fault with MMUR questions. This dispensary goes above and beyond in customer service and is always open to any issues you might have before or after product purchase. ...Between the rewards points you accumulate and the regular sales they have across all product lines, you will not go broke or sacrifice quality. ...Surterra should be a regular stop. And the Coral Reefer line is AMAZING!
Very friendly staff! They go above and beyond to make you feel welcome. The team is very knowledgeable about all products and very helpful to find the right thing for you. Clean space and quick service.
Surterra is, by far, the best dispensary out of the 5 in my neighborhood. I need a high THC for pain relief, etc. and Surterra generally has some 30%+. Their discounts and rewards program are the best in the area. The budtenders and support staff are awesome.
Surterra has the best pre-rolls in my area of multiple dispensaries to choose from. They're not too tight & burn great. This is the place to get your pre-rolls folks!
The customer service and products I received are top notch. As a new patient they've taken the time to answer all my questions and ensure that I completely understand, not just make the sale and rush me out the door like other places. The daily sales and special discount offers make things very affordable...the attention I receive from the customer service reps will keep me coming back.
This is my absolute favorite dispensary. Daily deals, amazing customer service, and phenomenal products. Surterra has been coming out swinging with the recent new flower strains! They are by far the most efficient/fastest dispensary I've ever been to. 12/10, highly recommend.