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IMPORTANT: All information contained on this website is for educational purposes only. None of this information should be construed as medical or treatment advice for any specific person or condition. Cannabis has not been analyzed or approved by the FDA, and there is limited information on the side effects of using cannabis as a medication. You should always consult a licensed physician in all matters related to your health.
This Month’s Dank Deal: Free Pre-roll for 100 points
Earn a point for every dollar you spend and redeem them for special savings.
Every spend gets you closer to your next zen!
Sneak peeks and exclusive swag drops!
Sometimes, we even double the chill with double points.
Refer your crew, earn more green!
Shop on your birthday, take home Heights Chews or a Float Pre-Roll (.5 g) for FREE!
Register for the loyalty program and start earning points on your purchases
Download the app to gain access to special point events and promotions
Don’t miss out — opt in to push notifications for even more exclusive discounts!
Shop from the app to get your greens in just a few clicks.
Keep tabs on your stash of points and special offers.
Be the first to know about our freshest drops and deals.
Scan the QR with your smart phone’s camera to download.
Remember to register for loyalty here first!
$1 spent = 1 Loyalty Point earned
500 points will unlock a stackable 10% discount for use on a future purchase.
You'll receive a notification that your app has a discount ready to redeem.
Watch your points add up and cash them in to save!
Loyalty Rewards discounts are stackable! We recommend you use your discount as soon as you earn it to avoid letting it expire and missing out.
If you’d like to use your Loyalty Rewards discount on a delivery order, just call our Customer Care Center and they’ll help you complete the transaction.
Keep the link to your virtual wallet bookmarked so you can easily track your points!
Loyalty Rewards discounts can only be redeemed when you check out in-store.
This means if you order online, the discount won’t appear in your cart but will be applied when you pick up and pay for your order.
Show the Guide your virtual wallet with the discount screen and hit “redeem” to activate your discount.
If you have any questions, please don’t hesitate to reach out to our Customer Care team.
850-391-5455
First 10 Friends: $10 each
Next 5 Friends: $15 each
Another 10 Friends: $20 each
Every green you spend earns points that pile up for primo perks.
Due to Android policy, Android phones cannot shop from a cannabis app.
Points
Discount
You acquire points just by shopping! You will earn one (1) reward point per dollar spent on qualifying goods purchased from Surterra Wellness’ retail stores (whether purchased in-store or online from Surterra Wellness’ website). Taxes and fees, including, without limitation, shipping, handling, and delivery fees are excluded and ineligible for use in calculating reward points.
Points expire on a rolling 3-month period from acquiring if you DO NOT SHOP. Any point that is not redeemed will be removed from the wallet after 3 months of lapsed shopping.
Your discount will expire if your balance drops below 500 points due to 3-month-old points expiring.
Yes! The loyalty discount can be stacked with other daily promotions designated as stackable by Surterra Wellness.
You can only use 1 loyalty discount per order. Once you use the discount, another one will populate if you are over the threshold.
No, you do not get any points for past purchases. Once you opt-in to loyalty, you will earn points for all purchases after opting in.
Click the wallet link that was provided in your welcome email. The home page will have your total points balance and show how many points are needed to reach your discount.
Points can take up to a few days to show up in your wallet.
You can save your wallet link to your home screen! Open your wallet link on your phone. Click on the menu button (Chrome on Android) or the share button (Safari on iOS) and chose “Add to home screen”.
You can always check your wallet and see what your point total is. Once it hits 500, you are ready to start redeeming. Additionally, we will send you an email once the threshold is hit as a reminder in case you are not checking your wallet frequently.
When you are ready to redeem a discount, you simply hit the open button. When you are in store, please show the guide the screen with the button that says, “Redeem in-store.” Once the guide has seen your coupon, please hit Redeem in-store. The discount is applied, and the guide will update the discount code on your order.
You cannot redeem your discount online; it must be applied at the register.
Yes, you can. Once you place your delivery order, you will need to contact customer care to ensure the discount is added to your order. Please call 850-391-5455.
No, once you hit 500 points, you will be able to use the discount on your next purchase. It can take up to a few days for points to be reflected in your wallet.
If you received any recent emails from us on your point totals, your wallet link will be included. Otherwise you can always call or email Customer Care (850-391-5455 or [email protected]) and they can provide you the link.
Loyalty points can take up to a few days to show. If you do not see your points after a few days, please call our Customer Care Center for assistance at 850-391-5455.
Yes, you can opt-out of communications post-loyalty signup. You must opt-in upon signup for us to send you your wallet link. Post signup you are free to opt-out, but you will miss out on promotions, new products, and loyalty updates.
You do not need a smart phone to be part of the loyalty program. You can sign up on a desktop, or call customer care to fill out the form for you.
These Surterra Wellness Loyalty Rewards Program Terms and Conditions (these “Program Terms and Conditions”) apply to your access and participation in the Surterra Wellness Loyalty Rewards Program (the “Program”). For purposes of these Program Terms and Conditions, the terms “Surterra,” “we,” “us,” and “our” refer to Surterra Holdings, Inc., a Delaware corporation, and its direct or indirect affiliated companies, subsidiaries, parent company, and other related companies. The terms “you” and “your” refer to you, as a user or member of the Program. These Program Terms and Conditions complement and incorporate by reference the Surterra Terms of Service (as may be amended from time to time and which are currently located at https://www.surterra.com/terms-of-service) (the “Terms of Service”) and Privacy Policy (as may be updated from time to time and which are currently located at https://www.surterra.com/privacy-policy/) (the “Privacy Policy”). In the event of any conflict between the Terms of Service, the Privacy Policy, and these Program Terms and Conditions, the Terms of Service or Privacy Policy, as applicable, will control over these Program Terms and Conditions.
PLEASE READ THESE PROGRAM TERMS AND CONDITIONS CAREFULLY. BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE PRGORAM TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE BELOW. THESE PROGRAM TERMS AND CONDITIONS AFFECT YOUR LEGAL RIGHTS AND INCLUDE A WAIVER OF YOUR RIGHT TO A JURY TRIAL AND PREVENT YOU FROM BRINGING, JOINING, OR PARTICIPATING IN CLASS OR CONSOLIDATED PROCEEDINGS FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE PROGRAM TERMS AND CONDITIONS AND YOUR PARTICIPATION IN THE PROGRAM.