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NEW Loyalty & Rewards App!

Shop. Earn. Save. All in one place.*

Downloading app does not opt you into loyalty, you must sign up via the form below.

Order your favorite products, watch your Loyalty Rewards points stack up, and easily cash them in when you’re ready.

*Android phones cannot shop from the app due to Android policy.

Push notifications must remain active until 2/1/23 to qualify for sweepstakes contest. Limit one free product and one contest entry per customer. MMUR profile must allow for ROA and dispensation to qualify. Product availability will vary, please check your local store’s online menu for updates. While supplies last.
See official rules.

Loyalty Rewards

Spend More, Save More

Sign up today to earn points that turn into discounts just for shopping with us.

Loyalty Basics:

  • Get 1 point for every $1 you spend
  • At 500 points, you receive a 10% discount on a future purchase.
  • You can STACK this discount with everyday promotions to get even more savings! Only 1 loyalty discount per order is permitted.
  • Please see the Loyalty Reward Program Terms and Conditions for more details.

Sign Up for Loyalty Rewards

Sign up today to earn points that turn into discounts just for shopping with us.

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By clicking "Submit", you agree that you have read and agree to our Terms of Service, Privacy Policy, and Loyalty Program Terms and Conditions.

Loyalty FAQ

What is the difference between points and a discount?

Points
  • Earn 1 point for every $1 spent. Dollar spend after discount applied. It’s your final purchase total.
  • Expire on a 3 month rolling basis
  • Your point total is available in your wallet
Discount
  • 10% discount is achieved when you reach 500 points and will be available in your wallet to redeem
  • Expires if your balance drops below 500 points due to 3 month old points expiring
  • Appears as a coupon in your wallet

How do I acquire points?

You acquire points just by shopping! You will earn one (1) reward point per dollar spent on qualifying goods purchased from Surterra Wellness’ retail stores (whether purchased in-store or online from Surterra Wellness’ website). Taxes and fees, including, without limitation, shipping, handling, and delivery fees are excluded and ineligible for use in calculating reward points.

Do points expire?

Points expire on a rolling 3 month period from acquiring. Any point that is not redeemed will be removed from the wallet after 3 months.

Does my discount expire?

Your discount will expire if your balance drops below 500 points due to 3 month old points expiring.

Can the loyalty discount be stacked?

Yes! The loyalty discount can be stacked with other daily promotions designated as stackable by Surterra Wellness.

If I hit multiple 500-point thresholds, can I stack those discounts on top of each other?

You can only use 1 loyalty discount per order. Once you use the discount, another one will populate if you are over the threshold.

Do I get points for all my past purchases with Surterra Wellness?

No, you do not get any points for past purchases. Once you opt-in to loyalty, you will earn points for all purchases after opting in.

How do I check my points balance?

Click the wallet link that was provided in your welcome email. The home page will have your total points balance and show how many points are needed to reach your discount.

How quickly are points reflected in my wallet after purchase?

Points can take up to a few days to show up in your wallet.

Is there an easy way to save my wallet link?

You can save your wallet link to your home screen! Open your wallet link on your phone. Click on the menu button (Chrome on Android) or the share button (Safari on iOS) and chose “Add to home screen”.

When do I know when points are ready to redeem?

You can always check your wallet and see what your point total is. Once it hits 500, you are ready to start redeeming. Additionally, we will send you an email once the threshold is hit as a reminder in case you are not checking your wallet frequently.

How do I redeem my discount?

When you are ready to redeem a discount, you simply hit the open button. When you are in store, please show the guide the screen with the button that says, “Redeem in-store.” Once the guide has seen your coupon, please hit Redeem in-store. The discount is applied, and the guide will update the discount code on your order.

Can I redeem my discount online?

You cannot redeem your discount online; it must be applied at the register.

Can I redeem my discount on a delivery order?

Yes, you can. Once you place your delivery order, you will need to contact customer care to ensure the discount is added to your order. Please call 850-391-5455.

Once I hit 500 points, can I use the discount on that purchase?

No, once you hit 500 points, you will be able to use the discount on your next purchase. It can take up to a few days for points to be reflected in your wallet.

I lost my wallet link, what should I do?

If you received any recent emails from us on your point totals, your wallet link will be included. Otherwise you can always call or email Customer Care (850-391-5455 or wellness@surterra.com) and they can provide you the link.

My loyalty points are not showing in my wallet. What should I do?

Loyalty points can take up to a few days to show. If you do not see your points after a few days, please call our Customer Care Center for assistance at 850-391-5455.

Can I opt-out of marketing communications, but stay in loyalty?

Yes, you can opt-out of communications post-loyalty signup. You must opt-in upon signup for us to send you your wallet link. Post signup you are free to opt-out, but you will miss out on promotions, new products, and loyalty updates.

What if I do not have a smart phone, can I be a part of the loyalty program?

You do not need a smart phone to be part of the loyalty program. You can sign up on a desktop, or call customer care to fill out the form for you.

"

Absolutely a great dispensary. Team is always ready with a smile and patient to a fault with MMUR questions. This dispensary goes above and beyond in customer service and is always open to any issues you might have before or after product purchase. ...Between the rewards points you accumulate and the regular sales they have across all product lines, you will not go broke or sacrifice quality. ...Surterra should be a regular stop. And the Coral Reefer line is AMAZING!

GOOGLE

Sara F.

"

Very friendly staff! They go above and beyond to make you feel welcome. The team is very knowledgeable about all products and very helpful to find the right thing for you. Clean space and quick service.

GOOGLE

MAYME M.

"

Surterra is, by far, the best dispensary out of the 5 in my neighborhood. I need a high THC for pain relief, etc. and Surterra generally has some 30%+.  Their discounts and rewards program are the best in the area.  The budtenders and support staff are awesome.

SURTERRA.COM

Glenna C.

"

Surterra has the best pre-rolls in my area of multiple dispensaries to choose from. They're not too tight & burn great. This is the place to get your pre-rolls folks!

SURTERRA.COM

Sherry M.

"

The customer service and products I received are top notch. As a new patient they've taken the time to answer all my questions and ensure that I completely understand, not just make the sale and rush me out the door like other places. The daily sales and special discount offers make things very affordable...the attention I receive from the customer service reps will keep me coming back.

SURTERRA.COM

Tony c.

"

This is my absolute favorite dispensary. Daily deals, amazing customer service, and phenomenal products. Surterra has been coming out swinging with the recent new flower strains! They are by far the most efficient/fastest dispensary I've ever been to. 12/10, highly recommend.

Google

Amanda R.