IMPORTANT: All information contained on this website is for educational purposes only. None of this information should be construed as medical or treatment advice for any specific person or condition. Cannabis has not been analyzed or approved by the FDA, and there is limited information on the side effects of using cannabis as a medication. You should always consult a licensed physician in all matters related to your health.
Due to Android policy, Android phones cannot shop from a cannabis app.
You acquire points just by shopping! You will earn one (1) reward point per dollar spent on qualifying goods purchased from Surterra Wellness’ retail stores (whether purchased in-store or online from Surterra Wellness’ website). Taxes and fees, including, without limitation, shipping, handling, and delivery fees are excluded and ineligible for use in calculating reward points.
Points expire on a rolling 3-month period from acquiring if you DO NOT SHOP. Any point that is not redeemed will be removed from the wallet after 3 months of lapsed shopping.
Your discount will expire if your balance drops below 500 points due to 3-month-old points expiring.
Yes! The loyalty discount can be stacked with other daily promotions designated as stackable by Surterra Wellness.
You can only use 1 loyalty discount per order. Once you use the discount, another one will populate if you are over the threshold.
No, you do not get any points for past purchases. Once you opt-in to loyalty, you will earn points for all purchases after opting in.
Click the wallet link that was provided in your welcome email. The home page will have your total points balance and show how many points are needed to reach your discount.
Points can take up to a few days to show up in your wallet.
You can save your wallet link to your home screen! Open your wallet link on your phone. Click on the menu button (Chrome on Android) or the share button (Safari on iOS) and chose “Add to home screen”.
You can always check your wallet and see what your point total is. Once it hits 500, you are ready to start redeeming. Additionally, we will send you an email once the threshold is hit as a reminder in case you are not checking your wallet frequently.
When you are ready to redeem a discount, you simply hit the open button. When you are in store, please show the guide the screen with the button that says, “Redeem in-store.” Once the guide has seen your coupon, please hit Redeem in-store. The discount is applied, and the guide will update the discount code on your order.
You cannot redeem your discount online; it must be applied at the register.
Yes, you can. Once you place your delivery order, you will need to contact customer care to ensure the discount is added to your order. Please call 850-391-5455.
No, once you hit 500 points, you will be able to use the discount on your next purchase. It can take up to a few days for points to be reflected in your wallet.
If you received any recent emails from us on your point totals, your wallet link will be included. Otherwise you can always call or email Customer Care (850-391-5455 or firstname.lastname@example.org) and they can provide you the link.
Loyalty points can take up to a few days to show. If you do not see your points after a few days, please call our Customer Care Center for assistance at 850-391-5455.
Yes, you can opt-out of communications post-loyalty signup. You must opt-in upon signup for us to send you your wallet link. Post signup you are free to opt-out, but you will miss out on promotions, new products, and loyalty updates.
You do not need a smart phone to be part of the loyalty program. You can sign up on a desktop, or call customer care to fill out the form for you.
Went in today for my first visit ever to a dispensary and was completely lost at what I needed or wanted. They were amazing at explaining everything to me and getting me started on some products! Will definitely be back!
I love this place! Everyone is always so nice and very helpful! I just love the loyalty points app!
They’re always having sales! Great options for medicine! Another thing I’d like to touch on is how these people treat you. They’re kind, sweet, and wholesome. I appreciate that more than I can express in words.